Terms of service
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Any new features or tools added to the current store are also subject to these Terms and Conditions. Your continued use of our website constitutes your acceptance of these terms.
2. Account Registration
By creating an account on our site, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account and password and accept responsibility for all activities that occur under your account.
- Eligibility: You must be at least 18 years old to register or make purchases on our site. If you are under 18, you must have the consent of a parent or guardian.
- Account Termination: We reserve the right to terminate or suspend your account if you breach these terms.
3. Product Information
While we strive to display products accurately, there may be instances where colors, sizing, or descriptions vary slightly from what is shown online. We cannot guarantee that all product details are entirely accurate due to variations in display devices or human error.
4. Pricing and Payment
All prices listed on our website are in USD. We reserve the right to change prices without prior notice. When you make a purchase, you agree to provide accurate payment information.
- Payment Methods: We accept credit/debit cards and PayPal. Your payment is securely processed through a third-party payment gateway, and we do not store your credit card information.
- Promotions and Discounts: Any promotions or discount codes are subject to their own terms, and we reserve the right to cancel promotions at any time without prior notice.
5. Shipping and Delivery
Please refer to our Shipping Policy for detailed information on shipping methods, costs, and delivery times. We strive to meet estimated delivery times but cannot be held responsible for delays caused by carriers or unforeseen circumstances such as customs processing or weather conditions.
6. Returns and Refunds
Our Refund Policy outlines the conditions under which returns and refunds are accepted. You may request a refund within 30 days of receiving your product. To qualify, the item must be unused and in its original packaging. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
7. Intellectual Property
All content on The Pet Quest website, including images, text, graphics, and logos, is the property of The Pet Quest or its content suppliers and is protected by copyright laws. You may not copy, reproduce, or redistribute any content without express written permission.
8. Prohibited Activities
When using our website, you agree not to:
- Engage in unlawful activities or violate any laws.
- Use false or misleading information.
- Upload viruses, malware, or any harmful code.
- Attempt to hack or compromise the website’s security.
We reserve the right to suspend or terminate your account for violating any of these terms.
9. Limitation of Liability
To the fullest extent permitted by law, The Pet Quest is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. This includes but is not limited to issues such as data loss, delays in shipping, or the use of defective products.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Your Location]. Any disputes arising from these terms will be subject to the jurisdiction of the courts in [Your Location].
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the site after any modifications indicates your acceptance of the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at thepetquest@gmail.com.